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PRIVACY POLICY

Last Updated: June 2026

We collect personal information such as name, email, and address to process orders and improve your shopping experience at INDEHUE. Your data is protected.

REFUND AND RETURN
  • Last Updated: June 2026
Every INDEHUE product is carefully crafted. Satisfaction is our priority, and we strive for excellence with every artisanal piece we ship to you.
  • Eligibility for Returns
• Product received in damaged condition • Manufacturing defect • Incorrect product delivered • Missing item from the order

Initiating a Request

Contact us within 48 hours of delivery with clear photographs or videos of the issue for our team to review and process your return request efficiently.
  • Non-Returnable Items
Returns are not accepted for minor hand block print variations, slight color differences, used items, or any customized home decor products.

Approval Process

All requests are strictly reviewed by our support team. Once inspected at our warehouse, eligible refunds will be processed immediately for you.

Refund Timeline

Approved refunds are initiated within 5-7 business days of inspection. Bank reflection may take 7-10 business days depending on your provider.

Refund Payment Mode

Credits go to the original payment method. COD orders are transferred via bank or UPI after verification. Shipping fees are generally non-refundable.

CANCELLATION POLICY

Last Updated: June 2026

Order Cancellation by Customer
  • Customers may cancel an order within 12 hours of placing it or before dispatch, whichever occurs first.
  • Once an order has been packed or shipped, cancellation requests cannot be accepted.
Cancellation by IndeHue

IndeHue reserves the right to cancel orders under the following circumstances:

  • Product becomes unavailable
  • Pricing or listing error
  • Suspected fraudulent transaction
  • Incomplete customer information
  • Payment verification failure

In such cases, customers will be informed promptly and a full refund will be issued.

Refund for Cancelled Orders
  • Approved cancellations will be refunded to the original payment source within 3-5 business days.
  • The actual credit timeline may vary depending on the customer's bank or payment provider.
Contact for Cancellation
  • Customers may request cancellation by contacting:
  • Email: support@indehue.com
  • Please mention the Order ID for faster assistance.
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